Go-Green For Your Planet
UK AND EU
Terms of Service
General Terms and Conditions
1 Scope of application
1.1 These "Autoethanol®" terms and conditions apply to all contracts that a consumer or entrepreneur concludes with the seller with regard to the goods and / or services presented by the seller in his online EShop. We hereby object to the inclusion of the customer's own terms, unless otherwise agreed.
1.2 A consumer within the meaning of these general terms and conditions is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity. An entrepreneur within the meaning of these general terms and conditions is any natural or legal person or a legal partnership that acts in the course of a legal transaction in the exercise of its independent professional or commercial activity.
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2 Conclusion of contract
2.1 The product descriptions contained in the online shop of the seller are not binding offers on the part of the seller, but serve to submit a binding offer by the customer.
2.2 The customer can submit the offer via the online order form integrated in the seller's online shop. After entering their personal data and clicking the button that concludes the order process, the customer submits a legally binding contract offer in relation to the goods contained in the shopping cart.
2.3 The seller can accept the customer's offer within two days,
by sending the customer a written order confirmation or an order confirmation in text form (fax or email), whereby the receipt of the order confirmation by the customer is decisive, or
by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or
by asking the customer to pay after placing his order.
If several of the aforementioned alternatives are available, the contract is concluded when one of the aforementioned alternatives occurs first. If the seller does not accept the customer's offer within the aforementioned period, this is considered to be a rejection of the offer, with the result that the customer is no longer bound by his declaration of intent.
2.4 The order processing and contacting usually take place via email and automated order processing. The customer must ensure that the e-mail address provided by him for processing the order is correct so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all emails sent by the seller or by third parties commissioned to process the order can be delivered.
costs when exercising the right of withdrawal The direct costs of the return are to be borne by the buyer.
4 Prices and terms of payment
4.1 The prices given by the seller are final prices and include VAT. Any additional delivery and shipping costs incurred are specified separately in the respective product description.
4.2 In the case of deliveries to countries outside the European Union, additional costs may arise which the seller is not responsible for and which are to be borne by the customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties).
4.3 The customer has various payment options available, which are specified in the seller's online shop.
4.4 If prepayment has been agreed, payment is due immediately after the contract is concluded.
4.5 If the payment method delivery on account is selected, the purchase price is due after the goods have been delivered and invoiced. In cooperation with Klarna, we offer purchase on account as a payment option. The payment period is 14 days from the invoice date. The invoice is issued when the goods are dispatched and either sent by e-mail or together with the goods. The payment is made to Klarna. Please note that Klarna invoice is only available to consumers. You can find the complete terms and conditions for invoice purchase here. The online shop charges a fee of EUR 0 per order when purchasing on account with Klarna.
Delivery and shipping conditions 5.1 The delivery of goods takes place regularly via the shipping route and to the delivery address specified by the customer. When processing the transaction, the delivery address specified in the seller's purchase is decisive. Deviating from this, when selecting the payment method PayPal, the delivery address deposited by the customer at the time of payment is decisive.
5.2 If the transport company sends the goods back to the seller because delivery to the customer was not possible, the customer bears the costs of the unsuccessful shipment. This does not apply if the customer exercises his right of withdrawal by refusing acceptance, if he is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the Seller had announced the service a reasonable time in advance.
5.3 In principle, the risk of accidental loss and accidental deterioration of the goods sold passes to the customer or a person authorized to receive the goods. If the customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration in the case of a mail order purchase is transferred to a suitable transport person when the goods are delivered to the seller's place of business.
5.4 The seller reserves the right to withdraw from the contract in the event of incorrect or improper delivery. This only applies in the event that the non-delivery is not the responsibility of the seller and the latter has, with due care, concluded a specific cover transaction with the supplier. The seller will make every reasonable effort to procure the goods. In the event of unavailability or only partial availability of the goods, the customer will be informed immediately and the consideration will be refunded immediately.
5.5 Pick-up is not possible for logistical reasons.
6 Retention of title
6.1 The seller reserves the right to ownership of the delivered goods to consumers until the purchase price owed has been paid in full.
6.2 In relation to entrepreneurs, the seller reserves ownership of the delivered goods until all claims from an ongoing business relationship have been settled in full.
7 Payment options
7.1 For deliveries within Germany, we offer the following payment options, unless the product description in the offer states otherwise:
credit card (Visa, Mastercard)
7.2 For deliveries abroad, we offer the following payment options, unless the product description in the offer specifies otherwise:
credit card (Visa, Mastercard)
8.1 Depending on the size of your order, it will be shipped by DHL, Deutsche Post.
8.2 We currently ship to the following countries: Germany and Austria.
8.3 You can see the shipping costs incurred in the section Shipping costs.
Shipping costs 9.1 For shipping within Germany we charge a flat fee of 15 EUR per order.
9.2 Please note that in the case of cross-border deliveries, additional taxes (e.g. in the case of an intra-Community purchase) and / or duties, e.g. in the form of customs duties, may be incurred by you.
9.3 Overview of shipping costs
Shipping costs in Germany (Germany):
Low shipping costs of 15 euros per order
For shipping abroad, we charge the following shipping costs per order:
Austria: 15 euros per order
. We send our goods within 24 hours after receipt of the order (with payment in advance and direct debit within 24 hours after receipt of payment), as long as no additional reference to the delivery time is given in the item description. Our shipping costs include packaging, service and postage.
10 delivery times
10.1 The delivery time is 4-6 working days within Germany. There is no delivery on Saturdays, Sundays and public holidays. Should an article exceptionally not be in stock or not immediately available and the delivery time will be extended accordingly, this will be indicated separately on the respective product page.
10.2 For international shipping, the delivery time is 8-10 working days. There is no delivery on Saturdays, Sundays and public holidays. Should an article exceptionally not be in stock or not immediately available and the delivery time will be extended accordingly, this will be indicated separately on the respective product page.
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11 Liability for defects
If a defect of the purchased item, the statutory provisions apply. Deviating from this, the following applies to items, with the exception of items that have not been used in accordance with their normal use and have caused their defects:
11.0 For entrepreneurs
If an insignificant defect does not justify any claims for defects,
the seller has the choice of the type of supplementary performance,
if the limitation period for new goods is one year from the transfer of risk,
the rights and claims for defects are generally excluded for used goods
, the limitation period does not begin again. if a replacement delivery is made within the scope of liability for defects.
11.1 The limitation period for claims for defects is for consumers
for new goods two years from delivery of the goods to the customer.
for used goods one year from delivery of the goods to the customer, with the restriction of clause 11.2.
11.2 It applies to entrepreneurs and consumers that the above limitations of liability and limitation periods in sections 11.1 and 11.2 do not relate to claims for damages and reimbursement of expenses that the buyer can assert according to the statutory provisions due to defects in accordance with section 8.
11.3 In addition, for entrepreneurs, the statutory limitation periods for the right of recourse according to § 478 BGB remain unaffected. The same applies to entrepreneurs and consumers in the event of an intentional breach of duty and fraudulent concealment of a defect.
11.4 If the customer acts as a merchant within the meaning of Section 1 of the German Commercial Code (HGB), he is subject to the commercial inspection and complaint obligation in accordance with Section 377 of the German Commercial Code. If the customer fails to comply with the notification requirements regulated there, the goods are considered approved.
11.5 If the customer acts as a consumer, he is asked to complain to the deliverer about goods delivered with obvious transport damage and to inform the seller thereof. If the customer does not comply, this has no effect on his legal or contractual claims for defects.
The seller is liable to the customer from all contractual, contractual and legal, including tortious claims for damages and reimbursement of expenses as follows:
12.1 The seller is fully liable for any legal reason
in the event of intent or gross negligence,
in the event of negligent or willful injury to life, limb or health,
on the basis of a promise to guarantee, unless otherwise regulated,
on the basis of mandatory liability, such as under the Product Liability Act.
12.2 If the seller negligently violates an essential contractual obligation, the liability is limited to the contract-typical, foreseeable damage, unless there is unlimited liability in accordance with Section 12.1. Essential contractual obligations are obligations that the contract imposes on the seller according to its content in order to achieve the purpose of the contract, the fulfillment of which makes the proper execution of the contract possible in the first place and on the observance of which the customer can regularly rely.
12.3 For the rest, liability of the seller is excluded.
12.4 The above liability regulations also apply with regard to the liability of the seller for his vicarious agents and legal representatives.
13 Applicable law
13.1 The law of the Federal Republic of Germany applies to all legal relationships between the parties, excluding the laws on the international purchase of movable goods. For consumers, this choice of law only applies insofar as the German regulations do not deviate from the law of the country in which the consumer is habitually resident.
13.2 If the customer acts as a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the seller's place of business. If the customer is based outside the territory of the Federal Republic of Germany, the seller's place of business is the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the customer's professional or commercial activity. In the above cases, however, the seller is entitled to call the court at the customer's registered office.
13.3 The contract language is German.
1 Information about the seller's identity
88-90 HATTON GARDEN
OFFICE 36 LONDON
2 Information on the essential characteristics of the goods or services
The essential characteristics of the goods or services result from the respective product description set by the seller.
3 Information about the conclusion of the contract
The conclusion of the contract takes place in accordance with section 2 of the general terms and conditions of the seller (see above).
4 Information on payment and delivery
Payment is made in accordance with section 4, delivery in accordance with section 5 of the general terms and conditions of the seller (see above).
5 Information about the technical steps leading to the conclusion of the contract
5.1 To submit his offer via the seller's online order form, the customer must go through the following technical steps:
5.1.1 Insert the desired article in the virtual shopping cart
5.1.2 Enter billing and delivery address
5.1.3 Selection of the desired payment method
5.1.4 Summary of order data
5.1.5 Sending the order
5.2 The seller accepts the goods in accordance with section 2.3 of the seller's general terms and conditions (see above).